Shipping and Returns PolicyFREE Shipping
All orders are shipped within 48 hours Monday - Friday 8am - 5pm. depending on product availability
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using specialized FedEx services will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
How To Return An Item
We allow our customers to return or exchange items purchased from us as long as a request is made within 14 (fourteen) days of receipt of product. If you aren't pleased with your purchase you can return it for a refund so long as you follow the guidelines listed below. All returned orders could be subject to a 20% restocking fee. Orders that are canceled before shipment could be subject to a $10.00 cancellation fee. Any product that is refused upon delivery, the customer is responsible for shipping of the product both ways. We will exchange any UNUSED item for another item of equal value. If the new item is of greater value, customer will be responsible for any price difference. If new item is of lesser value, difference could be subject to a restocking fee. Customer is responsible for all shipping of exchanged items. Customers must carefully choose product customizations because custom products and/or accessories can only be returned for a replacement of equal or greater value. These items are custom made for each order to specific requirements and can no longer resold at the same price.
All Returns Must Follow These Three Steps: